Support

How can I find my support tickets?
You can view your support request or tickets by clicking on the Tickets tab. Select the view of choice under Open or Pending dropdown as shown below.
Thu, 11 Mar, 2021 at 4:22 PM
How do I submit a DOE help desk ticket or reset my DOE username and password?
The Office of School Wellness Programs does not manage Department of Education login credentials or general tech support.  Submit a new DOE help desk ti...
Tue, 18 Jan, 2022 at 9:38 AM
Which browser should I use to access the Wellness Hub?
We recommend using Chrome. You may experience some difficulty logging in with an Apple device using Safari. Internet Explorer may work properly, but some el...
Fri, 12 Mar, 2021 at 2:05 PM
Can I access the Wellness Hub if I don't have a DOE username and password?
Do not work at the NYC Department of Education and do not have a DOE email address? You must create an account using the Non-DOE option on the Wellness Hub ...
Fri, 20 Aug, 2021 at 1:28 PM
How do I submit a NYC FITNESSGRAM support request
To submit a NYC FITNESSGRAM support request, NYC Public School teachers and administrators click the "Submit Support Request" button in the upper ...
Fri, 7 Jul, 2023 at 1:37 PM